Terms of Sales
General conditions of e-commerce sale
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Article 1 - Definitions
These General Conditions of Sale (hereinafter the "GTC") are offered by Alpala, whose registered office is 24 bis Chemin des Noisettes, La Vachette, 05100 Val des Prés (hereinafter "Alpala").
Hereinafter we will designate:
• “Site”: the site http://www.alpala.store and all of its pages.
• “Products”: all the products (materials) that can be purchased on the Site.
• "Seller": Alpala, legal or natural person, offering its Products on the Site.
• "Customer": the Internet user, individual or professional, making a purchase of Product (s) on the Site.
• “Consumer”, in accordance with the definition of the preliminary article of the Consumer Code: “any natural person who acts for purposes that do not come within the scope of his commercial, industrial, artisanal or liberal activity”.
Internet users visiting the Site and interested in the Products offered by the Seller are invited to carefully read these GTC, print them and / or save them on a durable medium, before placing an order on the Site.
The Customer acknowledges having read the GTC and accepts them fully and without reservation.
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Article 2 - Application of the GTC and purpose of the Site
The Seller reserves the right to modify the T & Cs at any time by publishing a new version of them on the Site. The GTCs applicable to the Customer are those in force on the day of his order on the Site.
Legal information concerning the host and publisher of the Site, the collection and processing of personal data and the conditions of use of the Site are provided in the general conditions of use, the legal notices and the data charter hereof. Site.
This Site offers the online sale of delicatessen products.
The Site is free and open to all Customers. The acquisition of a Product supposes the acceptance, by the Customer, of the entirety of these T & Cs, which acknowledges by the same fact to have taken full knowledge of them. Acceptance of these T & Cs assumes that Customers have the necessary legal capacity for this. If the Client is a minor or does not have this legal capacity, he declares to have the authorization of a tutor, a curator or his legal representative.
The Customer recognizes the evidential value of the Seller's automatic registration systems and, except for him to provide proof to the contrary, he waives the right to contest them in the event of a dispute.
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Article 3 - Creation of a customer account
The creation of a "customer account" is a prerequisite for any order from the Customer on this Site. To this end, the Customer will be asked to provide a certain amount of personal information such as his name and first name, his email address, his postal address and his telephone number, this list not being exhaustive. As such, the Customer undertakes to provide accurate information. The Customer is responsible for updating his data. He must therefore immediately notify the Seller in the event of a change. The Customer is solely responsible for the veracity, accuracy and relevance of the data provided. If the data contained in the customer account section were to disappear following a technical failure or a case of force majeure, the Seller's liability could not be engaged, this information having no probative value but only a informative.
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Article 4 - Terms of subscription of orders and description of the purchasing process
The Products offered are those which appear in the catalog published on the Site. These Products and Services are offered within the limits of available stocks. Each Product is accompanied by a description established by the Seller based on the descriptions provided by the supplier. The photographs of the Products in the catalog reflect a faithful image of the Products and Services offered but do not constitute a contractual commitment insofar as they cannot ensure perfect similarity with the physical Products.
The intangible object grouping together all the Products or Services selected by the Site Customer for a purchase by clicking on these elements will be defined below as "Basket". In order to proceed with his order, the Customer chooses the Product (s) he wishes to order by adding them to his "Basket", the content of which can be modified at any time.
As soon as the Customer considers that he has selected and added to his basket all the Products he wishes to buy, he will have the possibility, to validate his order, to access his basket by clicking on the button provided for this purpose. He will then be redirected to a summary page on which he will be informed of the number and characteristics of the Products ordered, as well as their unit price.
If he wishes to validate his order, the Customer must check the box relating to the ratification of these GTCS and click on the validation button. The Customer will then be redirected to a page in which he will have to fill in the order form fields. In the latter case, he must provide a certain number of personal data concerning him, necessary for the smooth running of the order.
All orders placed on the Site must be duly completed and must specify this necessary information. The Customer may make changes, corrections, additions, or cancel the order, until it is validated.
Once the Customer has completed the form, he will then be invited to make his payment using the means of payment listed in the section of these GTC relating to payments. After a few moments the Customer will be sent an order confirmation email, reminding him of the content of the order and the price thereof.
The Products sold remain the property of the Seller until full payment of their price, in accordance with this retention of title clause.
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Article 5 - Price and terms of payment
Unless otherwise stated, the prices appearing in the catalog are prices understood in Euros all taxes included (TTC), taking into account the VAT applicable on the day of the order and excluding possible participation in the costs of processing and shipping.
Alps reserves the right to reflect any change in the VAT rate on the price of the Products or Services. The Seller also reserves the right to modify its prices at any time. However, the price appearing in the catalog on the day of the order will be the only one applicable to the Customer. The Customer can place an order on this Site and can pay by credit card. Payments by credit card are made through secure transactions provided by an online payment platform provider.
This Site has no access to any data relating to the Customer's means of payment. Payment is made directly to the bank or the payment provider receiving payment from the Client. The availability of the Products is indicated on the Site, in the description of each Product.
Alps will archive purchase orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of article 221-1 of the Consumer Code. The computerized registers will be considered by the parties as proof of communications, orders, payments and transactions between the parties.
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Article 6 - Deliveries
The delivery costs will be indicated to the Customer before any payment and only concern deliveries made in mainland France. For any other place of delivery, it will be up to the Customer to contact customer service.
In the event of delivery of a Product outside the territory of the European Union and in the French overseas departments and territories, the Customer declares himself the importer of the Product and accepts that in such a case the Seller may be materially unable to provide him with exact information on the total amount of costs relating to customs duties and formalities or import taxes applicable in the country where delivery of the Product is requested.
Unless otherwise stated on the Site during the ordering process or in the description of the Products ordered, the Seller undertakes in all cases to deliver the Products within a maximum period of thirty (30) days after the conclusion of the contract with a Consumer Client.
The Customer may refuse a package at the time of delivery if he notices an anomaly concerning the delivery (damage, product missing from the delivery note, damaged package, broken products, etc.); any anomaly must then be indicated by the Customer on the delivery slip, in the form of handwritten reservations, accompanied by the Customer's signature. To exercise his right of refusal, the Customer must open the damaged or defective package (s) in the presence of the carrier and have him take back the damaged merchandise. Failure to comply with these requirements, the Customer will not be able to exercise his right of refusal, and the Seller will not be required to accede to the Customer's request to exercise the right of refusal.
If the Customer's package is returned to the Seller by post or by other postal service providers, the Seller will contact the Customer upon receipt of the returned package to ask him to follow up on his order. If the Customer has mistakenly refused the package, he may request it to be returned by first paying the postal charges for the new shipment. Postal charges must be paid even for orders for which the postage costs were offered at the time of the order.
In the event of a delivery or exchange error (if the right of withdrawal is applicable, i.e. if the Customer is a Consumer and the contract entered into to acquire the Product or Service allows the withdrawal, according to the article L.221-18 et seq. Of the Consumer Code), any product to be exchanged or reimbursed must be returned to the Seller in its entirety and in perfect condition. Any defect resulting from an awkwardness or a wrong move by the Customer cannot be attributed to the Seller.
Any delay in delivery compared to the date or time indicated to the Consumer Customer when ordering or, in the absence of a date or time indication when ordering, greater than thirty (30) days from the date of the order. conclusion of the contract may result in the resolution of the sale at the initiative of the Consumer Customer, upon written request from him by registered letter with acknowledgment of receipt, if after having ordered the Seller to make the delivery he has not complied . The Consumer Customer will then be reimbursed, at the latest within fourteen (14) days following the date on which the contract was terminated, of the total amount paid. This clause is not intended to apply if the delay in delivery is due to a case of force majeure.
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Article 7 - Right of withdrawal and withdrawal form
In accordance with article L.221-18 of the Consumer Code, and if the right of withdrawal is applicable, the Consumer Customer has a period of seven (7) working days from the date of receipt of the Product from his command to retract. He will be required to return any Product that does not suit him and request an exchange or refund without penalty, with the exception of return costs, within seven days of receipt by Alps of the refund request.
The Product must be returned in perfect condition. If necessary, it must be accompanied by all its accessories. The Consumer Customer can find below a standard withdrawal form for an order placed on the Site, to be sent to Alps. It is understood that the Customer will bear the costs of returning the Product in the event of withdrawal, as well as the cost of returning the Product if the latter, due to its nature, cannot normally be returned by post.
If the above obligations are not fulfilled, the Customer will lose his right of withdrawal and the Product will be returned to him at his expense.
The Customer is recommended to make the return using a solution allowing the parcel to be tracked. Otherwise, if the returned package does not reach the Seller, it will not be possible to launch an investigation with the postal services in order to ask them to locate the latter.
The refund will be made using the same means of payment as that chosen by the Customer for the initial transaction, unless the Customer expressly agrees that the Seller uses another method of payment, and to the extent that the refund does not entail any costs for the Customer.
The Seller also reserves the right to defer reimbursement until receipt of the Product or as long as the Customer has not demonstrated that he has shipped the Product, if such a demonstration has not previously taken place. .
In the event of depreciation of the Products resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of the Product (s), the Customer may be held liable.
In accordance with article L221-5 of the Consumer Code, ("Hamon law") of June 2014, the Consumer Client can find below a standard withdrawal form for an order placed on the site:
Withdrawal form
(Please complete and return this form only if you wish to withdraw from the contract.)
For the attention of Alps, 24 bis Chemin des Noisettes, La Vachette, 05100 Val des Prés
I / we (*) hereby notify / notify you of my / our (*) withdrawal from the contract for the sale of the property (*) below:
Ordered on (*) / received on (*):
Name of Client (s):
Address of Client (s):
Signature of the Client (s) (only if this form is notified on paper):
Date:
(*) Cross out the unnecessary mention.
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Article 8 - Product warranty
Legal provisions to be reproduced
When acting as a legal guarantee of conformity, the consumer has a period of two years from the delivery of the goods to act; he can choose between repairing or replacing the good, subject to the cost conditions provided for in article L.217-9 of the Consumer Code; except for second-hand goods, it is not necessary to prove the existence of the lack of conformity of the good during the six months following the delivery of the good, period extended to 24 months from March 18, 2016.
The legal guarantee of conformity applies independently of any commercial guarantee granted.
The consumer can decide to implement the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the Civil Code, unless the seller has stipulated that he will not be bound by any guarantee; In the event that this warranty is implemented, the buyer has the choice between canceling the sale or reducing the sale price in accordance with article 1644 of the Civil Code. He has a period of two years from the discovery of the defect.
The postponement, suspension or interruption of the limitation period may not have the effect of extending the extinctive limitation period beyond twenty years from the date of the birth of the right in accordance with article 2232 of the Civil Code.
All items acquired on this site benefit from the following legal guarantees, provided for by the Civil Code;
Legal guarantee of conformity
According to articles L.217-4 et seq. Of the Consumer Code, the Seller is required to deliver goods in accordance with the contract concluded with the Consumer Customer and to respond to any lack of conformity existing during the delivery of the Product. The guarantee of conformity may be exercised if a defect should exist on the day of taking possession of the Product. However, when the defect appears within 24 months following this date (or within 6 months if the order took place before March 18, 2016 or the Product is sold second-hand), it is presumed to meet this condition. But, in accordance with article L.217-7 of the Consumer Code, "the Seller can challenge this presumption if it is not compatible with the nature of the [Product] or the lack of conformity invoked".
On the other hand, after this period of 24 months (or 6 months if the order took place before March 18, 2016 or the product is sold second-hand), it will be up to the Customer to prove that the defect actually existed at the time of taking possession of the Product.
In accordance with article L.217-9 of the Consumer Code: “in the event of a lack of conformity, the buyer chooses between repair and replacement of the good. However, the seller may not proceed according to the buyer's choice if this choice entails a manifestly disproportionate cost compared to the other modality, taking into account the value of the good or the importance of the defect. He is then required to proceed, unless this is impossible, according to the method not chosen by the buyer ”.
Legal guarantee against hidden defects
According to articles 1641 to 1649 of the Civil Code, the Customer may request the exercise of the warranty against hidden defects if the defects presented did not appear during the purchase, were prior to the purchase (and therefore do not result from normal wear and tear of the Product for example), and are sufficiently serious (the defect must either render the Product unfit for the use for which it is intended, or reduce this use to an extent such that the buyer would not have purchased the Product or would not have bought it at such a price if he had known of the defect).
Complaints, requests for exchange or reimbursement for a non-conforming Product must be made by post or by email to the addresses indicated in the legal notices of the site, within thirty (30) days from the date of delivery (this period does not apply in the event of a hidden defect, as previously stipulated).
In the event of non-compliance of a delivered Product, it may be returned to the Seller who will proceed with its exchange. If the Product cannot be exchanged (obsolete Product, out of stock, etc.) the Customer will be reimbursed by check or transfer for the amount of his order. The costs of the exchange or refund procedure (in particular the return shipping costs of the Product) are then borne by the Seller.
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Article 9 - Customer service
Customer service for this Site is accessible by e-mail at the following address: alpscontact05@gmail.com or by post at the address indicated in the legal notices.
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Article 10 - Liability
The Alps Seller cannot be held responsible for the non-performance of the contract concluded due to the occurrence of an event of force majeure. Regarding the Products purchased, the Seller will not incur any liability for any indirect damage as a result of these, operating loss, loss of profit, damage or costs, which may occur.
The choice and purchase of a Product is the sole responsibility of the Customer. The total or partial inability to use the Products, in particular due to incompatibility of the equipment, cannot give rise to any compensation, reimbursement or questioning of the Seller's liability, except in the case of a proven hidden defect, non-compliance, defect or exercise of the right of withdrawal if applicable, i.e. if the Customer is not a Consumer Customer and the contract entered into to acquire the Product allows the withdrawal, according to article L 221 -18 and following of the Consumer Code.
The Customer expressly admits to using the Site at his own risk and under his exclusive responsibility. The Site provides the Customer with information for information only, with imperfections, errors, omissions, inaccuracies and other ambivalences that may exist. In any case, Alps cannot be held responsible under any circumstances:
• any direct or indirect damage, in particular with regard to loss of profits, loss of profit, loss of customers, data that may, among other things, result from the use of the Site, or on the contrary from the impossibility of its use ;
• a malfunction, unavailability of access, improper use, improper configuration of the Client's computer, or even the use of a browser that is little used by the Client;
• the content of advertisements and other links or external sources accessible by Customers from the Site.
The photographs and visuals of the Products presented on the Site are not contractual in nature, the Seller cannot therefore be held liable if the characteristics of the Products differ from the visuals on the Site or if the latter are incorrect or incomplete.
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Article 11 - Intellectual property rights
All elements of this Site belong to the Seller or a third party agent, or are used by the Seller with the permission of their owners.
Any reproduction, representation, adaptation of logos, textual, pictographic or video content, without this enumeration being exhaustive, is strictly prohibited and amounts to counterfeiting.
Any Customer who is found guilty of counterfeiting would be likely to have his account deleted without notice or compensation and without this deletion being able to constitute damage to him, without reserve of possible subsequent legal proceedings against him, on the initiative of the Seller or its agent.
This Site uses elements (images, photographs, content) for which the credits go to: Alps.
The brands and logos contained on the Site may be registered by Alps, or possibly by one of its partners. Anyone carrying out their representations, reproductions, overlaps, broadcasts and reruns incurs the penalties provided for in Articles L.713-2 et seq. Of the Intellectual Property Code.
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Article 12 - Independence of clauses
If any provision of the GTC is deemed illegal, void or for any other unenforceable reason, then this provision will be deemed severable from the GTC and will not affect the validity and enforceability of the remaining provisions.
These present GTC replace all prior or contemporary written or oral agreements. The GTC are not assignable, transferable or sublicensable by the Customer himself.
A printed version of the GTC and all notices given in electronic form may be requested in legal or administrative proceedings relating to the GTC. The parties agree that all correspondence relating to these T & Cs must be written in the French language.
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Article 13 - Applicable law and mediation
These GTC are governed by and subject to French law.
Unless there are provisions of public order, any disputes that may arise in the context of the execution of these GTCS may, before any legal action, be submitted to the assessment of the Site Editor with a view to an amicable settlement.
It is expressly recalled that requests for amicable settlement do not suspend the time limits for instituting legal proceedings. Unless otherwise provided for in public order, any legal action relating to the execution of these GTCS must be subject to the jurisdiction of the courts of the jurisdiction of the place of domicile of the defendant.
Consumer mediation
According to article L.612-1 of the Consumer Code, it is recalled that “every consumer has the right to have recourse free of charge to a consumer mediator with a view to the amicable resolution of the dispute between him and a professional. To this end, the professional guarantees the consumer effective recourse to a consumer mediation system ”.
As such, Alps offers its Consumer Customers, in the context of disputes which have not been resolved amicably, the mediation of a consumer mediator. It is recalled that mediation is not compulsory but only offered in order to resolve disputes while avoiding recourse to justice.
All rights reserved - June 25, 2020